Privacy Policy

We take great care in keeping our clients' information safe and secure and want to reassure you that we never sell or share personal data with third parties for marketing or other non-essential purposes.

Effective Date: 11 November 2024

Wholesome Psychology ("we," "our," or "us") respects your privacy and complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains how we handle your personal information on https://wholesomepsychology.ca/.

1. Information Collection

We collect personal information you voluntarily provide, such as your name, contact details, and relevant information necessary for psychological services.

2. Use of Information

Your information is used to:

• Deliver and enhance our services
• Communicate with you about appointments, updates, and service-related inquiries
• Fulfill legal and regulatory obligations

3. Disclosure of Information

We do not disclose personal information to third parties except:

• As necessary for service delivery, with trusted partners under strict confidentiality agreements
• When legally required by Canadian law

4. Data Security

We use industry-standard security measures to protect your information. However, online data transmission always carries some risk.

5. Use of JaneApp

Wholesome Psychology utilizes JaneApp (https://janeapp.com/) for practice management, including online booking, charting, scheduling, and billing. JaneApp is committed to data security and complies with PIPEDA regulations. For more information, please refer to their Privacy Notice.

6. Use of Zoom Communications

Wholesome Psychology uses Zoom Communications for phone and SMS services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

7. Use of Google Analytics

We use Google Analytics to help us understand how visitors interact with our website. This service operates with IP anonymization, ensuring no personally identifiable information (PII) is tracked. Google Analytics data helps us improve site functionality and user experience without compromising your privacy. For more details, please see Google’s Privacy Policy.

8. Use of Google Workspace for Email Communication

We use Google Workspace for email communication and routing. This platform adheres to stringent security and confidentiality standards, protecting all information exchanged in email correspondence. Google Workspace complies with relevant Canadian privacy laws, ensuring data security. For more information, please refer to Google Workspace Security.

9. Cookies

Our Site uses cookies to enhance user experience. You may adjust your browser settings to disable cookies if desired.

10. Third-Party Links

Our Site may link to third-party sites, for which we are not responsible. Please review their privacy practices before providing information.

11. Your Rights

Under PIPEDA, you have the right to access, correct, or delete your personal information. Contact us for assistance.

12. Policy Updates

We may periodically update this policy. Updates are effective upon posting.

13. Contact Us

For privacy-related inquiries, contact us at:

Wholesome Psychology - Contact Form